Minchinhampton Post Office forced to close after broadband cut off
RETIRED people have been unable to collect their pensions at Minchinhampton Post Office since the business lost its broadband service last week.
The shop, in the High Street, has been forced to close after its broadband line was accidentally shut down on Tuesday, October 15.
Owners Eric and Anne Guy are unable to access the post office operating system and have been told they will have to wait until Tuesday, October 29 to be reconnected.
“I can’t even begin to assess the losses we have made so far,” said Anne, who has run the post office branch with her husband for the past three years.
“Post offices don’t make that much money, we just about get from one month to the next.
“We are very stressed and are not sleeping because we are worrying about bills that have to be paid.”
The post office lost its phone and internet service when BT disconnected the line by mistake.
Eric and Anne have managed to get the phone line back but are still waiting for internet because The Post Office group needs to authorise it.
“I am not technical-minded but I know it doesn’t take this long to connect the line,” said Anne.
“BT made a mistake but at least they have been very helpful.
“They just need authorisation from The Post Office but I can’t see how it is taking so long.
“We are very disappointed because The Post Office seem to be dragging their heels about it when this is our livelihood.
The pair have visited local businesses and are reassuring people that they hope to reopen as soon as possible.
“As soon as we get this resolved we will get the place open again,” said Eric.
“It is a busy post office with a lot of businesses banking with us and many people come here to withdraw money and to collect their pensions.
“The elderly are the ones suffering as they are having to make other arrangements and travel by bus to Nailsworth or Stroud.”
A spokesman for The Post Office said: “We are aware of the issues being experienced with broadband and are working to reinstate the broadband line as soon as possible.
"We apologise to customers for any inconvenience.”