Stroud General Hospital receives glowing report from health watchdog

1:23pm Tuesday 7th January 2014

STROUD General Hospital has been given a clean bill of health by inspectors working for the Care Quality Commission (CQC) watchdog.

Inspectors from the CQC, the regulator of health and social care in England, visited the hospital over two days on November 27 and 28, and found standards were being met across all five categories assessed.

They spoke to hospital patients about their experiences and were told that the staff were friendly and caring, the food was good and the standard of cleanliness high.

Liz Fenton, director of nursing at Gloucestershire Care Services NHS Trust which runs the hospital, said: “This is a really positive report for a well-loved hospital and everyone at Stroud deserves recognition for the quality of care demonstrated to the inspection team.

“This report will act as a platform from which we can continue to improve so that our community hospitals provide only the highest quality services for the people of Gloucestershire.”

During the routine inspection, the inspectors can choose to assess the hospital against any of 16 yardsticks which relate to the quality and safety of care.

The CQC team observed the care people received, studied hospital records and talked to patients and staff in order to assess the hospital in five areas, including the care and welfare of patients and the extent to which the hospital meets nutritional needs.

Inspectors also looked at the hospital’s cleanliness and infection control measures, its staffing levels and its plan for assessing and monitoring the quality of service provision.

Patients described the staff as ‘kind’ and ‘sociable’ while another said that ‘nothing was too much trouble’ when it came to their care.

They said Stroud was ‘a quiet hospital, good for rest and recuperation’ while another said: “the staff here are kind, extremely nice and the hospital is small – everyone knows each other and is very friendly.”

The CQC report said the hospital was clean and hygienic and that there were enough qualified, skilled and experienced staff to meet patients’ needs.

Stroud General said the inspectors also provided some observations which would help to improve standards of care further.

The observations are also now being used as the basis for a development plan across all seven of the Trust’s community hospitals.

Matron Carol Grimsdale said: “It is fantastic to receive such positive feedback from our patients.

“I am proud of my colleagues here and I’m sure this will further motivate and encourage them.

“As a trust we are looking carefully at all the feedback from the CQC report to see what we can learn to keep improving the care provided both at Stroud and across our community hospitals.”


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