Ecotricity enjoys highest customer satisfaction rate in UK

10:06am Tuesday 21st January 2014

By Hayley Mortimer

GREEN energy firm Ecotricity has beaten national competition to become the company with the highest level of customer satisfaction, a survey has revealed.

Stroud-based Ecotricity has come joint first in the annual Which? energy company survey for consumer satisfaction.

The firm was also one of only two energy companies to improve their score compared to last year.

Research by marketing company Which? revealed overall customer score for energy companies serving the UK has dropped from 49 per cent to a all-time low of 41 per cent in a year.

But Ecotricity is enjoying a score of 82 per cent, improving from last year’s 80 per cent.

The survey was conducted during October and November, a month after Ecotricity announced it was freezing prices in the face of a near universal price hike by national energy firms.


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