IN REPLY to your article on Highborder Lodge on January 18, I would like to say that my wife (who sadly passed away at the home on January 15) resided there for just over a year.

Throughout that time I was very pleased with the care and attention she had and she was very happy there.

I visited her every day for at least two hours.

I found the staff and management very kind and helpful.

When there were staff shortages, agency staff were brought in for support.

I did not consider that safety was ever an issue where my wife was concerned.

During this time, I was asked to give feedback on our experience of the home but although I attended daily, I was not consulted on the day of the inspection.

I wonder, therefore, if my feedback (and that of others who I know are happy with the care provision) was ever considered?

I am surprised and saddened by your article.

I know from the experience of friends in a similar situation that other care homes are also identified as needing improvement – so why has Highborder been singled out?

I would recommend the home to anyone.

Malcolm Hooper